Before you reach out
Frequently asked questions
What is an uptime monitor?
It's an automated check that verifies, at regular intervals, whether a site or online service is reachable and working correctly. If it stops responding, it immediately alerts whoever needs to know, instead of letting users or customers find out first.
Do I need to be technical to use Etizei?
No. You can configure everything yourself, with an interface built for people who don't work with this kind of tool every day, or let the Etizei team handle it, in part or in full. Neither path requires technical skills on your side.
Can the team set up the configuration for me?
Yes. You can ask the team to set up the entire monitoring setup, or just a few specific checks while you handle the rest yourself. The service is available on request and, if you'd rather, can be included directly in your subscription.
How much does Etizei cost?
The annual plan starts at €15 + VAT per month (€180 + VAT billed yearly). The service is activated by request: tell us what needs watching and we'll quote accordingly, no credit card required to get started.
How does annual billing work?
The annual plan is billed as a single €180 + VAT invoice, equivalent to €15 + VAT per month. It's the recommended plan and includes initial setup, self-service or assisted, at no extra cost.
Is monthly billing available too?
Yes, on request and with no annual commitment, at a higher price than the annual plan. The exact figure is confirmed together with your quote, based on what you need to monitor.
What kinds of checks can I run?
Four: HTTP/HTTPS (web pages, with keyword and status-code verification), TCP (specific server ports, e.g. database or mail server), ICMP/ping (network reachability) and heartbeat/cron (for scheduled jobs, where your own script has to "check in" at a regular interval). Plus automatic SSL certificate expiry tracking.
Do I need to install anything on my server?
No. Etizei checks from the outside: just give it the address to watch, no agent or software to install server-side (except for heartbeat monitors, where your own scheduled job calls an address we give you, not the other way around).
Can I have a public status page with my own branding?
Yes. Every account can create white-label public status pages, with your own name, colors and logo, no reference to Etizei anywhere. The number of pages is customizable per agency, not one fixed limit for everyone.
Can I embed the status page in my own site?
Yes, via iframe. Embedding stays blocked by default on any domain, as a security measure: the domain the page can be called from has to be explicitly authorized. A compact style is also available, light or dark, built to blend into the site hosting it.
Is it suited for a single project, or only for agencies with many clients?
Both, with the same account: a professional tracks their own site solo, an agency organizes that same account into separate users as its client count grows. They're not two different products, it's the same tool scaling up when it needs to.
How do I get notified if something breaks?
By email or Telegram, with quiet hours for non-critical alerts, a repeat cadence so you're not bombarded with repeat notifications, and a threshold of consecutive failed checks before a disruption becomes a real incident, to avoid false alarms over issues that resolve themselves in a few seconds.
Is my data safe?
Yes: two-factor authentication available on every account, complete data isolation between clients, dedicated infrastructure (not shared hosting), and verified daily backups also kept off the server.
Can I try it before committing?
Yes. No commitment and no credit card required to get started: reach out through the contact form and you'll get a tailored quote within one working day. On request, you can also see a demo account, to get a feel for the interface before activating the service.
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